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Michael Reid

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  • Home page options

    1. Getting Started
    2. Themes

    Explore the main page structure and how you can change it, all possible options and adjustments review. Usually, а Home page template of a theme consists of three main blocks. Custom blocks Custom ...

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  • Demo Help Centers

    1. Purchasing Questions
    2. Before the purchase

    Want to take a look how your Help Center can transform with us? Here you go, just one click! You are welcome to test the demo. We have live previews for each template on our website.

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  • Payments security

    1. Purchasing Questions
    2. Purchasing process

    We use world-leading payment platforms only. Your payments for theme purchases are processed securely by   Stripe.com gateway. Here are some of the ways in which they keep your information secure: ...

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  • Accordions

    1. Usage Guides
    2. Formatting Content

    Accordions are useful when you need to toggle between hiding and showing large amount of content: Accordion item Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor in...

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  • How to translate custom texts

    1. Usage Guides
    2. How To​s

    If you have clients worldwide, you need your Help Center to be seen in different languages. Lotus Themes can help you with it. All you need is to choose the right Zendesk plan and enjoy. See how it...

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  • Refund policy

    1. Purchasing Questions
    2. Before the purchase

    This information should be studied carefully to avoid possible misunderstanding in our future collaboration.   Since LotusThemes.com is offering non-tangible irrevocable goods we do not make refund...

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  • How to use the Formatting content

    1. Usage Guides
    2. How To​s

    Because of limitations, Zendesk's article editor can't be customized. But it's easy to make your articles attractive using simple HTML codes from our examples of the Formatting content feature. F...

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  • Templates or building from scratch

    1. Getting Started
    2. Themes

    All Zendesk Guide users have the option of using a ready-made template or building their help center from scratch. There is a long-held belief that website templates have disadvantages compared to ...

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  • Custom blocks FAQ

    1. Usage Guides
    2. Technical guides

    What are custom blocks? Some of our themes have blocks with icons on the home page. These are custom blocks. They are static links to any pages you want. It could be a page on your main website or ...

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  • Alerts extension: How to use alerts

    1. Usage Guides
    2. How To​s

    This extension provides simple, customizable, and responsive notifications for your Help Center. Installation Usage Unpack the downloaded zip file. There will be three files: apidata-min.js ...

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