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Michael Reid

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  • Customization service FAQ

    1. Getting Started
    2. Services

    Need deep adjustments? This service is what you need. Questions Our Customization service is a convenient and fast way to completely change your Help Center's appearance according to your company's...

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  • Payments security

    1. Purchasing Questions
    2. Purchasing process

    We use world-leading payment platforms only. Your payments for theme purchases are processed securely by   Stripe.com gateway. Here are some of the ways in which they keep your information secure: ...

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  • Accordions

    1. Usage Guides
    2. Formatting Content

    Accordions are useful when you need to toggle between hiding and showing large amount of content: Accordion item Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor in...

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  • How to translate custom texts

    1. Usage Guides
    2. How To​s

    If you have clients worldwide, you need your Help Center to be seen in different languages. Lotus Themes can help you with it. All you need is to choose the right Zendesk plan and enjoy. See how it...

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  • Examples of customized Flatrock theme

    1. Getting Started
    2. General information

    Our Zendesk theme Flatrock is a perfect basis for a bespoke help center. It can be branded according to your company style guide and customized to meet all your unique needs in visual design and he...

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  • Refund policy

    1. Purchasing Questions
    2. Before the purchase

    This information should be studied carefully to avoid possible misunderstanding in our future collaboration.   Since LotusThemes.com is offering non-tangible irrevocable goods we do not make refund...

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  • Payments

    1. Purchasing Questions
    2. Purchasing process

    Our themes can be purchased through the Zendesk Theme Marketplace or our website. The extensions and services can be purchased only on our website.  The Zendesk Theme Marketplace offers Standard an...

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  • How to use the Formatting content

    1. Usage Guides
    2. How To​s

    Because of limitations, Zendesk's article editor can't be customized. But it's easy to make your articles attractive using simple HTML codes from our examples of the Formatting content feature. F...

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  • Templates or building from scratch

    1. Getting Started
    2. Themes

    All Zendesk Guide users have the option of using a ready-made template or building their help center from scratch. There is a long-held belief that website templates have disadvantages compared to ...

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  • Alerts extension: How to use alerts

    1. Usage Guides
    2. How To​s

    This extension provides simple, customizable, and responsive notifications for your Help Center. Installation Usage Unpack the downloaded zip file. There will be three files: apidata-min.js ...

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