Alerts extension: How to use alerts

To add an alert, you just need to add one of the following labels to an article:

  • alert_info
  • alert_success
  • alert_warning
  • alert_danger

Please note that after adding a label and publishing the article, it may take up to 5 minutes before the banner appears. It's because Zendesk doesn't reflect changes immediately in the API. 

Use the following instruction to add an alert:

1. Create a new article for the alert.

2. Add a label to display the corresponding alert:

2020-02-08_17-58-08.png

3. There are 4 types of alert labels:

  • alert_danger

    alertdemo.zendesk.com_hc_en-us__2_.png
  • alert_info
    alertdemo.zendesk.com_hc_en-us__4_.png
  • alert_success
    alertdemo.zendesk.com_hc_en-us__1_.png
  • alert_warning
    alertdemo.zendesk.com_hc_en-us__3_.png

4. Make sure that you've correct visibility.

5. Save the changes.

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